Any order on the website www.assuna.net implies the preliminary acceptance of the present general conditions.

Consequently, these general terms and conditions apply exclusively between the author of the order and the self-employed person for all past, present or future commercial relations.

The consumer also acknowledges being informed that his agreement to the present general conditions does not require his handwritten signature of this document.

These general terms and conditions may be modified at any time, provided that these changes are posted on www.assuna.net. When ordering, the conditions applicable are those in force on the site at the date of the order.

1 / Identity

This Assuna website has been created and is administered by Géraldine Bellanger, a salaried entrepreneur in the cooperative of Coopaname, whose registration is RCS Paris 448 762 526 and is subject to VAT. Coopaname’s head office is located at 3/7 rue Albert Marquet, 75020 Paris, France.

You can contact the administrator by email at contact@assuna.net or by phone at 06 13 54 71 05.

2 / Coming into force

These terms and conditions express the full obligations of the parties and come into effect as soon as the customer takes the order. These run until the end of the guarantees indicated in the paragraph “Right of withdrawal” below.

3 / Products

The products offered on the website www.assuna.net are hand-crafted, it is important to note that the majority of them are unique pieces and that they can represent a tiny difference compared to the pictures of the Product sheets of the Eshop. The products offered are available for purchase all over the world in the delivery areas of the French company La Poste.

4 / Prices

All prices are shown on the website in Euros T.T.C. and do not include shipping costs.

If the delivery takes place outside the territory of the European Union, customs duties and formalities relating thereto remain the exclusive charge of the consumer. The consumer undertakes to verify the conformity of the delivery with regard to the country of delivery.

5 / Delivery time and delivery costs

After the confirmation of the order on the website www.assuna.net we commit to ship your package within 2 working days according to the availability of the item and after receiption of your payment.

For any personalised order manufacturing timeframes of 6 to 15 days are added to the time previously quoted.

All past orders are intended for the personal use of the customers or recipients of the products, any partial or total resale of the products are prohibited.

All items are delivered by La Poste and respect the deadlines imposed by the delivery person.

For France, the delivery methods are the Green Letter (standard sending in a bubble letter), the tracked Letter (sent in a bubble envelope or rigid envelope) and the Colissimo (tracked sending for parcels); For Overseas, the delivery methods suggested are the tracked Letter and the Colissimo; For the European Union and the World zones the suggested delivery methods are the International Priority Package (followed by small parcels) and the Colissimo (followed by the bigger parcels).

6 / Terms of payment

PayPal: This method of payment is offered to you for any purchase of less than 1 000 €.

Cheque (Metropolitan France only): This method of payment is suggested for all purchases under 100 € and if the order is registered and invoiced in the name of an individual. Any order not paid within 7 days will be automatically cancelled.

Sending a cheque to Coopaname, in payment of the amount including taxes in euros of the order, including postage, to: Géraldine Bellanger, 20 rue Touzet Gaillard, 93400 Saint-Ouen, France.

The order number must be attached to the cheque or noted on the back of the cheque.

In case of late payment, a lump-sum indemnity of 40 € for collection costs will be charged to you in addition to penalties for late payment.

7 / Exchange and refund

You have a period of 14 clear days from reception of your order to return products for an exchange or refund. Please note that personalised products made to order are neither exchangeable nor refundable. Items must be returned in the condition in which you received them. Except delivery error on our part the return costs are at your expense. At the end of this 14 days period, the products delivered will be deemed to conform to your order and accepted by you. Refund will be made within a maximum period of fourteen days.

8 / Right of withdrawal (France only)

You will benefit from a 10 calendar day delay and this starting from the date of the reception to withdraw except for personalized items made to order. All returns must be notified by e-mail at the following address: contact@assuna.net.

Return your item(s) to the following address: Géraldine Bellanger, 20 rue Touzet Gaillard, 93400 Saint-Ouen, France.

To receive the refund, returned items must be intact and in their original packaging.

You will be refunded the entirety of the items returned and the costs of returns will be returned to you in the form of a voucher to be used exclusively with an order on the website www.assuna.net

9 / Data protection

The website Assuna is declared to the CNIL (CNIL) under the receipt N ° 1719533 v 0.


My Cart

Recently Viewed


Great to see you here!

Vos données personnelles seront utilisées pour vous accompagner au cours de votre visite du site web, gérer l’accès à votre compte, et pour d’autres raisons décrites dans notre privacy policy.

Already got an account?